Hilton Garden Inn Ottawa Downtown

I’m a wheelchair user and this property is very accessible. Staff were extremely friendly and helpful, the onsite facilities are great, very clean and also all accessible. The indoor pool has accessible equipment to get into the pool and is open until late. My room was fantastic, plenty of space, super accessible bathroom, good coffee machine in the room and the bedroom door even opened automatically when you swipe the key card (for accessibility). The onsite food options are very good, the breakfast is buffet style and has a good variety of options, the staff will take your order at the table or let you get your own. The room service options are also very good and I ordered food in from Ubereats often and this worked well due to the location too. The hotel is situated very close to a train station making it very easy to get around the city.

Staff friendly and helped as our room 617 had a heavy knob that came off the shaft in the shower and almost hurt my foot. They removed the parking fee as a good gesture. And promised to have it fixed.

The Hotel was fabulous and very clean, the staff were very friendly and helpful, lovely restaurant with delicious food, parking was good with elevator into Hotel from parking lot. Location was perfect for walking to all the attractions, very central. All in all a great visit to Ottawa and a great Hotel.

The location was close to most of the activities we wanted to do as a family and therefore we walked most days everywhere we went.

Hilton started charging for breakfast which is a shame. Very poor food and the same when didn’t use to charge. If you are asked to pay $23 for a breakfast it is expected to have a better variety of fruits, cheese, ham, etc. too bad